FAQS

How Can I Track My Order?

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information or a tracking link, where available. You can use this information to monitor the progress of your shipment through the carrier's tracking system.

Can I Modify My Order After It Has Been Placed?

Orders are processed as quickly as possible to help ensure timely shipment. For this reason, changes may not be possible after an order has been submitted. We recommend reviewing all order details carefully before completing checkout.

How Do Returns and Exchanges Work?

Items may be eligible for return in accordance with our Return Policy, provided they remain in their original condition, with tags attached where applicable, and show no visible signs of use. Clearance or final-sale items may not be eligible for return.

We do not provide direct exchanges. If a return is approved, any refund or other available remedy will be processed according to our Return Policy.

What If the Item I Want Is Out of Stock?

Popular products may become available again when inventory is replenished. We encourage you to subscribe to restock notifications so you can be informed when the item returns.

I Entered the Wrong Shipping Address. Can It Be Corrected?

If you notice an error in your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we may be able to update the delivery information. Once an order has been packed or dispatched, address changes may no longer be possible.

What Should I Do If I Receive an Incorrect or Defective Item?

If you receive an incorrect, damaged, or defective item, please contact us within 30 days of delivery. To help us review the issue, please provide your order number, the product name or item code, photographs of the item received, and a description of the problem. We will review the information and assist you in accordance with our applicable policies.

I Forgot to Use My Discount Code. Can It Still Be Applied?

If you forgot to apply a promotional code during checkout, please contact us as soon as possible and provide your order number together with the discount code. We will review your request and provide assistance where available.